Our sample policies and underwriting manual are available in your Agent Portal and may provide an answer. If there's a question you can't answer or a technical issue, please reach out to us.
If your member reported the issue by:
Calling you: Please send us an email at care@surroundins.com or call us with your member's name and email address or phone number and we'll contact them directly to resolve their issue.
Emailing you: Please feel free to forward that email to us at care@surroundins.com and we'll reach out to the member directly to help them.
In both cases, we will always keep you updated!